Online Executive - Customer Service & Digital Innovation

Join Verano as an Online Executive and become a pioneer in the sharing economy! This is your chance to leverage cutting-edge technology, drive continuous growth, and future-proof your career in a dynamic, fast-paced environment. As part of our team, you’ll innovate and create impactful solutions that will shape the future of our industry.

In this role, you will be responsible for managing and optimizing our online customer service operations, ensuring exceptional customer satisfaction. You will also be at the forefront of our digital innovation initiatives, working closely with our technology team to implement and enhance our digital platforms.

Based in the vibrant city of Canggu, Bali, you will be part of a team that thrives on creativity, collaboration, and continuous improvement. This is an opportunity to work with a diverse and talented group of professionals, all united by a passion for excellence and innovation.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize online customer service operations, ensuring high levels of customer satisfaction and retention.
• Leverage tools like Zendesk and Slack to streamline customer service processes and improve response times.
• Collaborate with the digital innovation team to implement and enhance our digital platforms, using tools like Google Analytics and Hotjar.
• Monitor and analyze customer service metrics to identify trends and areas for improvement.
• Provide training and support to our customer service team, ensuring they have the tools and knowledge to deliver exceptional service.
• Stay up-to-date with the latest trends and best practices in customer service and digital innovation.
• Work closely with the marketing team to develop and implement customer service strategies that align with our business goals.
• Participate in cross-functional projects, contributing your expertise to drive the success of our overall business objectives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in customer service, digital marketing, or a related field.
• Proven experience in managing and optimizing online customer service operations.
• Strong understanding of customer service best practices and digital marketing strategies.
• Proficiency in using tools like Zendesk, Slack, Google Analytics, and Hotjar.
• Excellent communication and interpersonal skills, with the ability to work well in a team environment.
• Strong analytical and problem-solving skills, with the ability to monitor and analyze customer service metrics.
• Ability to stay up-to-date with the latest trends and best practices in customer service and digital innovation.

🛠️ Keahlian

Lowongan Terkait