Senior Tier 3 Technical Support Engineer - Microsoft & Cloud Technologies

AbroadWorks Inc. · 📍 Bali, Indonesia (Remote/Hybrid Options Available) · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15,000,000 - 22,000,000
AbroadWorks Inc. is seeking a highly skilled and experienced Senior Tier 3 Technical Support Engineer to join our team. This role is perfect for individuals who are passionate about Microsoft and Cloud Technologies and want to make a significant impact in the IT support field. In this role, you will be responsible for providing Tier 3 technical support to our clients, ensuring their systems are running smoothly and efficiently. The ideal candidate will have a strong background in Microsoft and Cloud Technologies, as well as excellent problem-solving skills.

📋 Tanggung Jawab Pekerjaan

Provide Tier 3 technical support to clients, ensuring their systems are running smoothly and efficiently.,Troubleshoot and resolve complex technical issues related to Microsoft and Cloud Technologies.,Work closely with clients to understand their needs and provide tailored solutions.,Stay up-to-date with the latest developments in Microsoft and Cloud Technologies.,Document and share best practices and solutions with the team.,Participate in on-call rotations to ensure 24/7 support coverage.,Collaborate with other teams to ensure seamless integration of new technologies and systems.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,5+ years of experience in Tier 3 Technical Support, preferably in Microsoft and Cloud Technologies.,Strong understanding of Microsoft Azure, Microsoft 365, and other relevant technologies.,Excellent problem-solving and analytical skills.,Strong communication and interpersonal skills.,Ability to work independently and as part of a team.,Fluency in English, both written and spoken.

🛠️ Keahlian

Microsoft AzureMicrosoft 365Cloud TechnologiesTechnical SupportProblem-SolvingCommunicationTeamworkDocumentation
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