Admin Customer Care Specialist
Join PT Global Support Solutions, a leading provider of premium customer service in Jakarta, as an Admin Customer Care Specialist. In this dynamic role, you will serve as the first point of contact for our valued clients, delivering exceptional administrative support and ensuring a seamless customer experience. Our company is committed to fostering a collaborative and innovative environment, where your contributions will make a significant impact on our clients' satisfaction.
As an Admin Customer Care Specialist, you will handle a wide range of administrative tasks, including managing customer inquiries, processing orders, and maintaining customer records. You will use our state-of-the-art CRM system, Zoho, to streamline our operations and provide efficient service. This role offers a unique opportunity to grow within a supportive team, with access to ongoing training and development programs.
📋 Tanggung Jawab Pekerjaan
- Manage customer inquiries and provide prompt, accurate responses.
- Process and track customer orders using Zoho CRM.
- Maintain and update customer records and databases.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Assist in the development and implementation of customer service protocols.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Provide exceptional administrative support to enhance the overall customer experience.
- Stay updated with industry trends and best practices in customer service.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum of 2 years of experience in a customer service or administrative role.
- Proficient in using Zoho CRM and other relevant customer service software.
- Strong communication and interpersonal skills.
- Excellent organizational and time management skills.
- Ability to work well under pressure and meet tight deadlines.
- Fluency in both written and spoken Indonesian and English.
- Previous experience in a dynamic, fast-paced environment is a plus.
🛠️ Keahlian
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