Customer Service Representative (Retail/E-Commerce) - Immediate Start in Bali

Join KMC Solutions as a Customer Service Representative and become a vital part of Zenni’s award-winning Customer Support team. In this dynamic role, you’ll serve as the first point of contact for customers, delivering exceptional service in a fast-paced retail and e-commerce environment. Located in the vibrant city of Bali, you'll be part of a team that ensures customer satisfaction and drives sales growth for Zenni, a leading brand in the fashion industry.

As a Customer Service Representative, you'll handle customer inquiries, resolve issues, and provide a seamless shopping experience. Using tools like Zendesk and Salesforce, you'll manage customer data and track interactions efficiently. This is an immediate start opportunity in Bali, where you'll enjoy a work-life balance and a supportive team environment.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Resolve customer issues and complaints promptly and professionally.
• Process orders, manage returns, and exchanges, ensuring accurate and efficient service.
• Provide product information and recommendations based on customer needs.
• Use CRM software to track customer interactions and maintain detailed records.
• Collaborate with the sales team to drive customer retention and loyalty.
• Participate in training programs to stay updated on best practices and new products.
• Contribute to the team's performance metrics and customer satisfaction scores.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, retail, or e-commerce.
• Proven ability to handle high-volume customer interactions with a positive attitude.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software such as Zendesk or Salesforce.
• Basic knowledge of fashion retail or e-commerce is a plus.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Willingness to travel to different locations in Bali as needed.

🛠️ Keahlian

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